Refund & Return Policy
Last Updated: 10 December 2025
Website: https://mysanjeevanistore.com/
Company Name: Sanjivani Organics
Email: contact@mysanjeevanistore.com
Phone: +91 88277 85727
Address: Sanjivani Organics, Railway Station Road, Biaora, Madhya Pradesh 465674
1. Overview
At Sanjivani Organics, we strive to ensure that every customer receives high-quality products in perfect condition.
If you are not fully satisfied with your purchase due to damage, wrong product, or expiry issues, we are here to help.
This Refund & Return Policy explains when and how refunds or returns can be initiated.
2. Eligibility for Returns
We accept returns only under the following conditions:
✔ Wrong Product Delivered
If the product you received does not match your order.
✔ Damaged Product Delivered
If the product is physically damaged during transit.
✔ Expired Product Delivered
If you receive a product past its expiry date.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened, used, or partially consumed products
- Products without original packaging
- Products damaged after delivery
- Products returned without valid proof (photo/video)
- Items purchased during special clearance sales
4. Return Request Timeline
Return requests must be filed within:
⏳ 48 hours of receiving the product
Requests made after 48 hours will not be accepted.
5. How to Request a Return
To initiate a return or refund, follow these steps:
- Email us at contact@mysanjeevanistore.com or call +91 88277 85727
- Send the following details:
- Order ID
- Product name
- Issue description
- Photos or videos of the damaged/incorrect item
Once your request is verified, we will arrange a pickup or guide you through the return process.
6. Refund Process
Refunds are processed in the following scenarios:
✔ Order cancelled before shipment
✔ Returned product approved after inspection
✔ Payment deducted but order not placed successfully
Refund Timeline
Refunds are processed via Razorpay and take:
⏳ 5–7 business days
to reflect in your bank account or original payment method.
7. Replacement Policy
Instead of a refund, you may request a replacement if:
- Product is damaged
- Product is expired
- Wrong product is delivered
Replacements are subject to stock availability.
8. Order Cancellation Refund
If you cancel an order within 12 hours or before dispatch, you will receive a full refund.
9. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank statement
- Contact your bank or card issuer (processing may take time)
- If still unresolved, contact us at contact@mysanjeevanistore.com
10. Contact Information
For any questions regarding returns or refunds, contact us:
Sanjivani Organics
📍 Railway Station Road, Biaora, Madhya Pradesh 465674
📧 Email: contact@mysanjeevanistore.com
📞 Phone: +91 88277 85727